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Professional Services

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Discover the ways Bird Rock Systems makes I.T. better.
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How We Make I.T. Better

Navigating through the complex IT landscape is no easy task. With constant competing priorities, new threats, new technology and compliance updates, it is no wonder teams are often stretched beyond their bandwidth. This is where Bird Rock Systems can help.  

Bird Rock Systems has a team of highly certified technical experts here to assist you where you need it most. Peruse our service offerings below to get an idea of how we can help you at every phase of a project, and then contact us to learn more about our offerings.  

 

General Services 

  • vCISO or vCIO Services - Create and lead security or I.T. programs for an organization that aligns with business initiatives.  
  • Staff Augmentation - Bridge a gap between your organization IT team‘s availability and the demands of them. Fill immediate roles and access a larger talent pool. Bird Rock Systems supports training and payroll.  
  • Help Desk as a Service - Gain access to premium support resources at reduced costs, faster response times, and more accessible support outside core hours. Stay focused on your core business with flexible levels of service.  
  • Health Checks (Security, Network, Cloud)* - Maximize your organizations technical investments and ensure your internal process is aligned with your current business needs. This engagement provides a report of what is working well with a specific technical product and recommended improvements.  
  • System Deployment - Streamlining laptop distribution, enhance customer productivity, and provide hassle-free experiences for your organization's IT teams and their end-users.  
  • Solution Deployment Services - After purchasing a product this deployment gets it up, running and tuned in for hassle-free experiences for your team.  
  • Team as a Service - Combining managed services to efficiently address multiple IT/Cloud/Privacy/Security strategies with a dynamic team that adjusts to your needs.  
  • Systems Implementation (Disaster Recovery, Network, and Cloud) - Servers, storage and virtualization solutions are designed, deployed and documented with best practices and considerations of reliability and performance. 
  • Tools Assessment* - Understand the state in which tools are configured in relation to best practices and maximize how your tools integrate with one another. Uncover opportunities to decommission technologies that have redundant features saving money and reduced network complexity. 

*Can be provided as an express service.

Cloud & Data Center


 

Cloud Readiness Assessment – Identifies the dependencies and impact on your existing infrastructure and prepares you to begin adopting Cloud-based infrastructure, services and solutions.  

 

Tagging Strategy – Creates a proper tagging strategy that optimizes cost, policy enforcement, governance and automation. This will provide rich reporting and comprehensive dashboards to bring visibility and communication across the organization.  

 

Well-Architected Review – Assesses workloads to ensure that you’re following best practices in accordance with Operational Excellence, Security, Reliability Performance Efficiency, and Cost Optimization. The assessment will provide a remediation plan to address gaps and satisfy audit requirements.    

 

Cloud Security Health Check – Diagnoses your security posture, policies and processes specific to cloud workloads using cloud security tools and cloud security experts.  

 

Cloud Security or Compromise Assessment Assess cloud platforms for excessive permissions, vulnerabilities, and other misconfigurations.

 

Implementation – Servers, storage, and virtualization solutions are designed, deployed and documented with best practices and considerations of reliability and performance.  

 

Health Check – Understand current health of servers, storage and virtual machine environment in order to optimize performance, maximize resources, roadmap for future improvements and mitigate risk.  

 

Active Directory Health & Capacity Assessment – Understand both how the Active Directory is configured and possible opportunities for improvement as we review the infrastructure, domain controllers, sites, namespace, authentication, replication, patching and more.   

 

Disaster Recovery Assessment – Understand the current backup strategy measuring speed, network throughput, client availability, backup server availability, media type and architecture to identify opportunities for improvement such as architecture changes and complementary technologies to support DR objectives.  

 

Cloud Backup Assessment – As a supplement to the Disaster Recovery Assessment, Bird Rock Systems will analyze the return on investment of moving to cloud backup and disaster recovery versus your current process.  

 

 

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Security


Vulnerability Assessment and Management – Report of identified vulnerabilities, identified false positives and a prioritized list of recommendations. Accelerate remediation with prioritized guidance via strategic partnership.  

 

Patch Management  – Manage infrastructure maintenance by gathering asset inventory, gather vulnerability information and relevancy, remediate, and documentation.

 

Penetration Testing (Network, Wireless, Firewall, Active Directory, Web Application) – Identify areas of security weaknesses against a red team with the objective of circumventing security controls. 

 

Social Engineering – Create awareness of how users fair against the use of social deception to gain confidential and personal information by means of a phishing attack, phone, physical penetration test or OSINT/Reconnaissance Assessment. 

 

Ransomware Readiness Assessment – Evaluates your organization’s ability to withstand a ransomware attack, helping security leaders understand any impact or gaps in their cybersecurity defenses.

 

Security Roadmap Prioritized security plan based on best practices, current security gaps and compliance regulations.  

 

Security Assessment* Have a holistic view of your current security posture and a prioritized list of recommendations to strengthen security as well as prepare for a security audit. Includes Health Checks for all technical solutions and more. 

 

SOAR Tool Implementation & Tuning After your SOAR tool is deployed in your environment get expert help needed to effectively utilize the tool including application integrations, workflow deployment, tuning to fit your environment and needs and expert training.

  

Incident Response – In addition to a response plan, emergency support from an incident response team will assist with containing an attack and stopping further damage. The response team can also assist with recovering encryption keys for ransomware attacks by negotiating bitcoin, gaining proof of life and transferring ransom.  

 

Security Forensics and Compromise Assessment – Identify how an attacker gained access, what data was accessed and if the intruder is still present. 

 

Managing Human Risk Program Get flexible support and optimize your purchased human risk products from KnowBe4 or Mimecast or support the development of your own Human Risk Program. Remain in compliance with regulation and cyber insurance. 

 

Active Directory Risk review (ADRR) Provide a risk-based view of the client’s active directory infrastructure, accounts, roles, groups, and privileges. 

 

Endpoint Security Assessment – Assess endpoint host computers to identify vulnerabilities, missing patches, and weak security settings. 

 

Endpoint Compromise Assessment Identify current active, or past, threat activity on endpoint host computers that may be comprising your environment 

 


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Disaster Recovery


Systems Assessment (Storage, Server, Virtualization)* - Understand current design of servers, storage and virtual machine environment in order to optimize performance, maximize resources, roadmap for future improvements and mitigate risk.  


Active Directory Health & Capacity Assessment* - Understand how Active Directory is configured and opportunities for improvement as we review the infrastructure, domain controllers, sites, namespace, authentication, replication, patching and more.  


Disaster Recovery Assessment* - Understanding of current backup strategy measuring speed, network throughput, client availability, backup server availability, media type and architecture to identify opportunities for improvement such as architecture changes and complimentary technologies to support DR objectives.  


Cloud Backup Assessment* - As a supplement to the Disaster Recovery Assessment, Bird Rock Systems will analyze the return on investment of moving to cloud backup and disaster recovery versus your current process. 


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Network


Wired Network Assessment – Documentation of your current network state, network design and an evaluation of how the network is configured. We will identify opportunities to improve application performance, reliability and availability of your wired network based on best practices.   


Wireless Site Survey (Virtual, Passive, or Active) – Understand wireless best practices based on your specific environment. We will determine best placement for APs, AP density for a given area, and identify any pre-existing radio frequency condition that may impact your wireless implementation.  


Wireless Spectrum Analysis – An in-depth analysis of your radio frequency environment to identify interference and the present state of your wireless network. We will provide specific actions to remedy wireless coverage and capacity such as antenna direction and channel configuration.  


Data Center Relocation Minimize downtime to ensure that critical business operations remain uninterrupted. We offer extensive testing prior to relocation, and data destruction options to protect sensitive information for unauthorized use. Get a customized moving plan for transition, we can accommodate whatever pace or requirements. 


Network Infrastructure Assessment – A health check service run to analyze the current infrastructure and develop recommendations around bottle necks, aging hardware and areas causing issues or loss. 


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Privacy & Compliance


Advanced Data Discovery and Data Security Assessment – Comprehensive discovery scan and assessment of sensitive data with recommendations for the handling of personal data, data privacy practices and incident response procedures.  

 

Sensitive Data Mapping – Determine the extent of sensitive data, where data is located, how data should be handled and secured in relation to your compliance frameworks (ie. HIPAA, CCPA, GDPR, HITRUST, PCI, etc.).  

 

Compliance and Consumer Request Assessment – Documented process and recommendations that address legal, compliance, operational and technical controls to manage and respond to consumer requests of data, evidence of data or requests to delete data. 

 

Virtual Data Protection Officer (vDPO) – A dedicated resource that ensures your organization complies with the legislation, acts accordingly regarding data protection practices and has general ownership of data processing activities.  

 

Security Policy AssessmentA full assessment of your compliance journey that includes where you are currently compliant with regulations, where your compliance gaps exist and expert recommendations on how to achieve full compliance for the regulations.  

 

Legal Assessment – Documented incident response plan that identifies key team members, communication plan, insurance coverage and law enforcement.  

 

Managing Human Risk Program Get flexible support and optimize your purchased human risk products from KnowBe4 or Mimecast or support the development of your own Human Risk Program. Remain in compliance with regulation and cyber insurance.  

 

Automated Compliance as a Service – Leverage advanced security and automation platforms that help you spend less time on manual compliance activities, audit preparation, and error-prone processes. Get continuous monitoring controls that seamless expand your security efforts as you scale.

 

Tagging Planning & Strategy – Create a proper tagging strategy that optimizes cost, policy enforcement, governance and automation. This will provide rich reporting and comprehensive dashboards to bring visibility and communication across the organization 

 

Indian Gaming Casino CIS Compliance Security Policy AssessmentA full assessment of your  journey towards gaming information security standards, “GLI Gaming Security Framework Module 1 (GLI-GSF-1): Gaming Information Security (GIS) Common Controls Audit”.  This assessment includes where you are currently compliant with regulations, where your compliance gaps exist and expert recommendations on how to achieve full compliance for the regulations. 

 


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Our Approach

The Discovery Phase

Prepare & Plan Whether you’re looking to move to the public cloud or need to mature your security practices, we have a team of experts that can help you map out a plan with targeted goals and then execute accordingly.  

The Implementation Phase

Design & Implement  Since there may be several routes to reach your end goal, we our team will tailor solutions that fit your budget, time, and resources. 

The Optimization Phase

Operate & Optimize – After the implementation, we provide ongoing management and continuous improvement with detailed documentation, runbooks, expert training, and support allowing for a seamless integration experience.   

 

DOWNLOAD OUR I.T. WORK FROM HOME READINESS CHECKLIST

We want to share what Bird Rock Systems is doing to support you and your team to provide continuity of service at all times.

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