---
title: CrowdStrike Expert Support Story
description: Enhance your security posture with CrowdStrike SME support from Bird Rock Systems. Optimize threat detection, response, and maximize ROI for better protection. Contact us now!
---

# CrowdStrike SME Support

## CrowdStrike Expertise on Your Bench.

### What happened?

A client faced difficulties in fully utilizing the capabilities of their CrowdStrike suite of products. Despite having a comprehensive security setup, they struggled with optimizing their use of CrowdStrike’s solutions to effectively detect and respond to threats. 

The Client engaged Bird Rock Systems’ professional service, which provided a dedicated subject matter expert as an engineer. This expert visited every other week on a recurring basis to ensure the company was maximizing the value of the CrowdStrike suite, including Falcon Prevent, Falcon Insight, Falcon OverWatch, and Falcon X.

### What did the team do?

- The engineer started with a thorough evaluation of the Client’s existing security framework.
- Key activities included: 
    - Falcon Prevent: Enhancing endpoint protection by fine-tuning policies and ensuring comprehensive coverage across all devices.
    - Falcon Insight: Improving endpoint detection and response (EDR) capabilities by customizing detection rules and integrating with other security tools.
    - Falcon OverWatch: Leveraging managed threat hunting services to proactively identify and mitigate advanced threats.
    - Falcon X: Utilizing threat intelligence to enrich incident investigations and provide actionable insights for threat mitigation.

### How did things end up?

Our Client ended up with:

- A Strengthened Security Posture: With the resident engineer’s guidance, the Client experienced a marked improvement in threat detection and response times.
- Operational Efficiency: The integration and automation of security processes allowed the internal team to focus on strategic security initiatives.
- Proactive Threat Management: Regular expert assessments and adjustments ensured the company stayed ahead of evolving threats.
- Maximized ROI: By fully leveraging the CrowdStrike suite, Client achieved a higher return on their security investment and better overall protection.

### Want to See if We Can Do This For You? Reach Out Here!