CrowdStrike SME Support
CrowdStrike Expertise on Your Bench.
What happened?
A client faced difficulties in fully utilizing the capabilities of their CrowdStrike suite of products. Despite having a comprehensive security setup, they struggled with optimizing their use of CrowdStrike’s solutions to effectively detect and respond to threats.
The Client engaged Bird Rock Systems’ professional service, which provided a dedicated subject matter expert as an engineer. This expert visited every other week on a recurring basis to ensure the company was maximizing the value of the CrowdStrike suite, including Falcon Prevent, Falcon Insight, Falcon OverWatch, and Falcon X.
What did the team do?
- The engineer started with a thorough evaluation of the Client’s existing security framework.
- Key activities included:
- Falcon Prevent: Enhancing endpoint protection by fine-tuning policies and ensuring comprehensive coverage across all devices.
- Falcon Insight: Improving endpoint detection and response (EDR) capabilities by customizing detection rules and integrating with other security tools.
- Falcon OverWatch: Leveraging managed threat hunting services to proactively identify and mitigate advanced threats.
- Falcon X: Utilizing threat intelligence to enrich incident investigations and provide actionable insights for threat mitigation.
How did things end up?
Our Client ended up with:
- A Strengthened Security Posture: With the resident engineer’s guidance, the Client experienced a marked improvement in threat detection and response times.
- Operational Efficiency: The integration and automation of security processes allowed the internal team to focus on strategic security initiatives.
- Proactive Threat Management: Regular expert assessments and adjustments ensured the company stayed ahead of evolving threats.
- Maximized ROI: By fully leveraging the CrowdStrike suite, Client achieved a higher return on their security investment and better overall protection.