Success with Team as a Service

Adaptable Team Support When You Need It!

We have clients in all industries, but one thing they have in common is that sometimes they need assistance that varies over time. That's where Team as a Service has been key to many IT and Cyber Security teams for help in anything from firewall changes, infrastructure overhauls / migrations / design, to pen tests, policy and compliance assistance, and supporting the design or implementation of strategic plans.

Below is one of many examples of how we have and keep helping customers every day.

Our Client's Story

Over the past four years, our dedicated team of technical engineers, technicians, project managers, solution architects, and penetration testers have partnered with our Client to revolutionize their IT infrastructure and strategic planning. This collaboration has not only enhanced their operational efficiency but also positioned them for sustained growth and innovation.

When the Client first approached us, they faced significant challenges in aligning their IT capabilities with their business goals. They needed a comprehensive IT strategic roadmap that could adapt to their evolving needs and support their long-term objectives.

Our Client partnered with us at Bird Rock Systems to engage our team of specialists in things from redesigning their data centers and overall IT infrastructure, investigating and reducing their repeating day-to-day triaging, and leveling up their security practices through pen tests, security tools, and implementing best practices into their environment.

How did it work? 

• Strategic Roadmap Development: Our solution architect worked closely with our Client to develop a detailed IT strategic roadmap. This roadmap outlined key initiatives, timelines, and resource allocations necessary to achieve their goals. We helped our Client with their communications internally to their team and to their board by arming them with a clear and powerful plan while supporting them when they needed to help add more details and support their vision.
• Bi-Weekly Progress Meetings: We established a bi-weekly meeting cadence to review progress, discuss upcoming tasks, and address any new developments in our Client's business. These meetings ensured continuous alignment and allowed us to adapt our strategy as needed.
• Prioritization and Resource Allocation: During our bi-weekly meetings, we collaborated with our Client to prioritize new initiatives. We assessed whether these could be deferred or if additional resources were required to expedite their completion. This flexible approach ensured that urgent needs were met without compromising ongoing projects.
• Technical Expertise and Penetration Testing: Our team of technical engineers and penetration testers provided ongoing support to enhance our Client's IT security and infrastructure. Regular penetration testing identified vulnerabilities, allowing us to implement robust security measures proactively.
• Resulting Benefits:
  • Enhanced Operational Efficiency: By aligning their IT strategy with business goals, our Client has significantly improved their operational efficiency.
  • Improved Security Posture: Regular penetration testing and security enhancements have fortified their IT infrastructure against potential threats.
  • Agility and Adaptability: The bi-weekly meetings and flexible prioritization process have enabled our Client to swiftly adapt to new business needs and market changes.
  • Sustained Growth: With a clear IT strategic roadmap, our Client is well-positioned for sustained growth and innovation.

Team Advisors and Support

• The vCISO helps businesses take control of information security by providing a part-time info cycle leader to develop, implement, and communicate a cybersecurity program that protects sensitive information, strengthens brand reputation, and protects customer data.
• The Compliance Officer ensures that a company complies with its outside regulatory and legal requirements as well as internal policies and bylaws.
• The vCIO/ vCTO supports CIO/ CTO functions of managing a businesses IT systems and functions, create and deliver strategies and policies, and focus on internal customers and/or external customers.
• The vCCO works with your CCO (Chief Cloud Officer) to map business to workload and how loud use cases and advises on economics.
• The Security / IT / Cloud Architect(s) is responsible for developing the plan of how the security plan will be executed. This technical resource will determine what technology is and how the technologies need to be designed and configured to fulfill the advisors strategy. The Architect prescribes and overseas the appropriate resource to perform work effort.
• The Engineer(s) is responsible for executing on the plan that is provided by the team advisor and architect. The Engineer(s) is also responsible for performing updates, recurring health checks, and remediation efforts.
  • Skills may include, but not limited to: Security, Network, Server, Storage, Cloud, Wireless and Technology manufacturer specializations.
• The Project Manager is responsible for facilitating the communications between parties and managing the project charter.
• The Technical Writer is responsible for documenting policies and procedures to support internal business processes and outside regulatory and legal requirements.