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Unlimited I.T. Support, One Simple Price
No hidden fees, no surprise bills, just the IT support you need to keep your team productive, no matter where they are.
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Why Our Remote Flat-Rate Helpdesk?

Reliable, fast, affordable and unlimited remote helpdesk support. 

Our flat-rate helpdesk service gives you access to a team of experienced IT professionals without the worry of unpredictable costs.

  • Unlimited Remote Support
  • Fast Response Times
  • Scale As You Do
  • Seamless Onboarding

No ticket or requests limits within our business hours (8am - 5pm). We’re here to resolve issues quickly, so you can focus on what matters most. No need to hire, onboard, train or worry about service interruptions due to absences. We handle everything so all you see is consistent quality service. Our Project Managers offer support through the onboarding process and will take care of everything needed to integrate into your current ticketing system for seamless support. 

Ready for the first step?

How It Works

One Price, One System, Consistent Support.

 

No surprise bills. No hidden fees. No service interruptions. No staffing concerns—just exceptional service that keeps your team productive and running smoothly. But how does the process work? By taking the following steps:

 

1. Understanding Your Needs: Our Services Team will meet with you to discuss your needs and priorities

 

2. Onboarding & Training: Once you sign up, our highly trained Project Managers will meet with you to oversee the onboarding process and create a timeline. We also train your team to make sure there is a seamless transition.

 

3. Reach Out Anytime (8 am - 5 pm, M-F): Contact Bird Rock Systems via phone, email, or our dedicated support portal for assistance. Our team is ready to help!


4. Unlimited Support: Focus on your business and high-level projects while we manage your IT support. With fixed pricing, you always know the cost no matter how much you use. 

How Does This Benefit You?

Cost Savings: Reduces cost of hiring and training in house team, reduces downtime.

Flat Rate Fee, Unlimited Use: Know exactly what you will be charged each month, regardless of your ticket volume.

Simplified User Experience: Integrates into current ticketing system and we train the team.

Increased Efficiency: Let us handle the day-to-day issues so you can focus on high priority value tasks, all while reducing downtime for employees.

Enhanced Security and Compliance: Protect your intellectual property and sensitive data because we adhere to your industry’s regulations and standards.

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Get the Expert IT Support You Need Today! 

 

Contact Bird Rock Systems now to speak to an expert and see how we can help your business with our Remote Flat Rate Helpdesk Service.