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Services

Subject Matter Expert (SME) as a Service

Advanced Expert Help for Your Tools!

Whether you have new tools or existing tools, we have customers come to us regularly asking for expert help to make sure that they are getting the most out of their tools. This help can be straightforward onsite/remote advising, consulting, or work sessions to in-depth Gap Assessments with Strategic Plans and more! 

Bird Rock Systems can help you and your team! Our expert Subject Matter Experts (SMEs) hold many of the top certifications with these tools and have experience not just in setting them up but also in helping you use them to their day-to-day potential. Outside of our team, we can help you with your technology partners through our Partnerships with your vendors to get you the most out of your tools and your vendors 

Common Customer Benefits

  • Enhanced Efficiency and Time Savings 
  • Better Usage of Tools
  • Increased ROI of Tool Investments
  • Operational Efficiency
  • Improved Vendor Relationships and Discounts

What Can We Do:

  • Onsite or Remote Coaching, Support, Advising, Shadowing
  • Over-the-Shoulder Training Sessions
  • Tools Reviews and Recommendations
  • Express Assessments
  • Generating Remediation Recommendations 
  • Remediation Work
  • Architect Design
  • Configure & Install Hardware / Subscriptions
  • Roll out different modules of your tools

Some of the Tools and Platforms that we can Provide SME Support Services for:

  • CrowdStrike
  • Palo Alto
  • SentinelOne
  • Rapid7
  • KnowBe4
  • Trend Micro
  • Mimecast
  • Okta
  • VMware
  • Citrix
  • Nutanix
  • Veeam
  • Meraki
  • Automox
  • Drata
  • Microsoft 365
  • Microsoft Azure
  • And More!

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